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Policies & Shipping

Please read our policies and shipping information carefully before committing to purchase.

Payment:
We accept payment via Paypal and credit card direct check out, for those who do not have a Paypal account. We accept VISA, MASTERCARD, AMEX, & DISCOVER.

Tax:
5% GST and 7% PST tax applies to local orders from British Columbia. 5% GST applies to orders within Canada outside of British Columbia.

Turn around time:
Please allow 1 to 7 business days for your order to be completed and shipped. Shipping confirmation will be sent via e-mail.

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We offer worldwide shipping from Vancouver, BC Canada. We ship via Canada Post using the Canada post rate calculator API.

If you would like tracking with your order, or if you need it sooner, please select the upgraded option when checking out.

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Returns, Exchange, Lost Packages:

Please make sure the address you enter at check out is the most updated address. If the package is returned to us, we will need shipping fees again to re-send it. Also note, custom orders and discounted items are FINAL SALE.

Returns:

Available within 30 days after ship date.

If your item arrives damaged or if you are not satisfied with our product, please contact us prior to shipping it back to us. When you are ready to ship it back, please remember to keep our product in its original packaging. Once we receive the package, we will issue a refund for the product only via Paypal.

We do not accept returns after 30 days.

We do not issue refunds for shipping fees.

Exchange:

Available within 30 days after ship date.

If you are not satisfied with our product and would like to exchange it for another item in our shop, please contact us and we will issue you a partial refund or charge you a balance for the exchange. Please note that shipping fees apply.

We do not accept exchanges after 30 days.

Lost packages:

We ship from Vancouver, BC Canada. If your order has not arrived after 30 business days, please contact us and we would be happy to assist you.

The Nature of Handmade:

Each item in our shop is handmade in our studio located in Vancouver, BC

We use natural semi precious gemstones and because each item is handmade, each one may vary slightly from photo.

For information on how to care for your jewelry, please visit the Jewelry Care page.

If you have any questions about our Shop & Shipping Policies, please feel free to contact us.

OhKuol

OhKuol