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FAQ

The questions below are our Frequently Asked Questions. If you do not see an answer to your question, please feel free to CONTACT US and we would be happy to assist you!

How to care for handmade jewelry?

Our jewelry is handmade and delicate. Please handle with care, wear them often, and store them away properly in a small plastic bag to prevent the precious metals from tarnishing. Also keep your jewels away from water/soaps/chemicals.

Caring for sterling silver jewelry:
Sterling silver is a precious metal and will naturally tarnish when it is exposed to oxygen. To keep its shine, keep it in an air tight plastic zippy bag when you are not wearing it. Or, if it is already tarnishing, simply use a polishing cloth / dip it into a sterling silver cleaning solution.

Caring for vermeil gold and gold plated jewelry:
Our vermeil gold has a base layer of sterling silver with a 22KT gold plating. It is suitable for everyday wear, but like with many fine jewelry, please keep it away from soaps and chemicals to prevent the gold plating from fading.

If you would like to have an item set in 14kt or 18kt gold, both options are available. Please contact us with your custom request.

Caring for semi-precious gemstones:
Keep your semi-precious gemstone jewelry separate from diamond jewelry. Diamonds are the hardest stones and if they come into contact with softer stones, they may cause scratches and marks.

What is vermeil gold?

Vermeil gold is sterling silver with a 2.5 micron thick gold plating.

What is gold fill?

Our gold fill has a base metal of 14 karat gold. It is hypo-allergenic and will not fade over time.

Will gold plating fade?

Yes, gold plating will eventually fade if it is not cared for properly.

If gold plating comes into contact with water, soaps, and chemicals, including moisturizers and creams, the gold plating will eventually look lighter.

Brass with 22kt gold plating will eventually look like antiqued gold.

For less maintenance, consider investing in having your jewelry set in white gold, 14kt, or 18kt gold.

Do you accept returns or exchanges?

We will accept returns or exchanges within 30 days after the ship date. Please see our POLICIES & SHIPPING page for more information.

Can I purchase a gift certificate?

Yes, please CONTACT US and include in your message:

    • the amount you would like to put on the card
    • the recipient’s contact information and e-mail address

Do you take custom orders?

Yes. Please CONTACT US with any custom requests.

Do you accept other methods of payment other than Paypal?

Yes, if you do not have a Paypal account, simply choose the direct check out option instead and you may purchase with your credit card.

I want to place a wholesale order, how do I do that?

Please CONTACT US with your name and your store information. We will return your message with instructions on how to proceed to place an order.

This order is a gift, can you ship it directly to the recipient?

Yes. When you check out, please enter the recipient’s name and shipping address instead of your own address and we will ship it directly to the recipient.

Can you gift wrap?

All orders are packaged in a sturdy, OhKuol branded gift box!

I need my order by a certain date, are there faster shipping options?

Yes, please see our POLICIES & SHIPPING page for shipping upgrade options.

Do you ship to my country?

We ship worldwide! Please see our POLICIES & SHIPPING page for shipping rates.

Was this helpful? If you need further assistance, please feel free to CONTACT US.

OhKuol

OhKuol